Taking a strict cognizance against those involved in non-delivery of government services notified under the Right to Service Act within the stipulated time frame, Haryana Right to Service Commission has decided ….
- Chandigarh, July 19: Taking a strict cognizance against those involved in non-delivery of government services notified under the Right to Service Act within the stipulated time frame, Haryana Right to Service Commission has decided to impose fine on the officers of Dakshin Haryana Bijli Vitran Nigam who are found guilty for causing an excessive delay in delivery of service delivery provided by them.
- Sharing more details in this regard, Commission’s Secretary, Smt. Meenaxee Raj informed that this decision was taken during the hearing of Managing Director; Dakshin Haryana Bijli Vitran Nigam before the Commission here today.
- She said that directions have been given by the Commission that the government departments should ensure to deliver the notified government services under the ‘Right to Service Act’ within the stipulated time period. Officers should get display boards placed outside their offices and at such places where the footfall is relatively high. All the important information related to the services, including the time period notified by the concerned department, should be given on this display board.
- Smt. Meenaxee Raj further informed that officers have been directed to display all the necessary information regarding the time period prescribed in the Right to Service Act, along with the information about First Grievance Redressal Authority and Second Grievance Redressal Authority, inside and outside their offices.
- She said that this work should be completed at the earliest as the same would be inspected by Commission’s representatives. Negligence in this matter will not be tolerated at all, she asserted.
- Smt. Meenaxee Raj said that it is necessary to give an acknowledgment slip to the person by the concerned government department, informing about the number of days within which the person will get the benefit of the required government service.
- If there is any deficiency in the application of the applicant then they should be informed immediately. If the person does not get that service within the stipulated time period, then a complaint can be made to the First Redressal Authority within 30 days. If the work is not executed by the First Redressal Authority, then that person can give his complaint to the Second Grievance Redressal Authority within 60 days. If the complaint of the applicant is found to be valid, the officer designated by the authority will be directed to solve the problem within 7 days.
- Smt. Meenaxee Raj informed that if irregularities are found in the work, a fine ranging from Rs.250 to Rs.5000 can be imposed on the officer designated by the Grievance Redressal Authority. Besides this, there is also a provision to order the applicant to get compensation of Rs.1000 by the Authority if the designated officer is found guilty.
- She said that the Act also provides for disciplinary action by both the Grievance Redressal Authority against the officer concerned. If the person is still not satisfied, he can give his complaint to ‘Right to Service Commission’. If the application of any person gets canceled during this period, then it is necessary to send this information to the applicant along with citing the reason for the same, she added.